Broken Windshield: What Should I Do?

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A broken windshield, or other automotive glass parts, is very rarely something we plan for. Whether the unlucky casualty of an errant rock flying at your car, a cold weather storm that creates a stress fracture or, in some cases, the victim of vandalism, you want this issue corrected as quickly and safely as possible. That is why it is important you contact an automotive glass expert that can accurately diagnose your situation, present the available solutions and return your vehicle back to you with your glass issue completely resolved.

When addressing a broken piece of automotive glass, most drivers will do one of the following:

  • Research online for a glass repair facility in their local area;
  • Contact a glass repair facility they are already familiar with;
  • Call their insurer to determine where they should have their glass repaired or replaced.

Now let us explain to you why UniglassPlus / Ziebart should be your first call or email when finding yourself in this situation.


Automotive windshields are made of specially designed laminated glass which allows it to chip or crack yet remain in relatively safe condition. In these situations, if quickly repaired, you can save both time and money by having our trained technicians mend the damaged area using specialized tooling and a durable resin to fill the divide. In all other scenarios, your windshield will need to be replaced and due to the complex nature of automotive glass today, it is important that the correct part is installed.

Windshield parts can vary for your vehicle based on options and features such as a rain sensor, head-up display, tinted UV band, sound deadening layer, heating filaments, advanced driver assistance systems (ADAS) camera mount and much more. It is no longer enough to simply replace a piece of glass, we must ensure all your vehicle’s safety features function correctly after the new windshield has been installed. That’s why our experts are fully certified to recalibrate your windshield if needed after being replaced. UniglassPlus / Ziebart has access to tens of thousands of different original quality automotive glass part numbers and we will thoroughly evaluate your vehicle to provide you with the exact part you need.


As an added convenience, our customer service representatives will handle your insurance claim from A to Z without you needing to lift a finger. Our stores are certified service centres for all major automotive insurers, meaning we can confirm your coverage and process approval of your claim either through our online claim management software or via a call to your insurer’s glass claims centre. If you are not sure whether you want to process an insurance claim, our experts will review all the available solution options with you including direct pay pricing.


When working on your vehicle, safety is of the utmost importance. Many drivers are unaware that the windshield can contribute upwards of 70% to the structural integrity of your vehicle during collisions and roll-over incidents. This statistic reinforces the need for the proper parts, mouldings and adhesives to be used by an experienced technician. We are so confident in our installation process, that we offer a lifetime warranty on workmanship and leaking after replacing your windshield.

In addition to this guarantee when processing an insurance claim, your insurer provides you with our Securi-ClearTM Warranty which covers the cost of all stone chip repairs. No insurance claim will be submitted for these repairs and there is no cost to you; it’s just our way of thanking you for trusting us with your vehicle. This warranty is also available when choosing our direct pay Premium Repair and Premium Replacement solutions.

Our philosophical approach to glass repair and replacement is the education of each client on the specifics of their vehicle, guiding them towards the best glass solution for their needs. As automotive technology evolves, so do the individual parts adding complexity to the proper servicing of a vehicle. However, with the help of the experts at UniglassPlus / Ziebart, this process can be streamlined for the driver making for a seamless experience, getting the vehicle back on the road quickly and most importantly, in safe driving condition.

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